• People don't say what they mean - They'll say something is down or it's broken, but whatever it is will be totally fine and their problem will be something else or they just don't know how to use it. I hate it when people say, "My computer doesn't work," and say nothing more. Do they really think that's enough information for me to fix their problem? The conversations in this are very similar to those I have at work.
• Some people think they're right - Some people are competent enough to understand it's my job to fix things and trust my advice and diagnosis. Others insist they know more and say with confidence the problem is something else. When they're clearly wrong, that's frustrating.
• We do play games - If the servers and everything are working properly, there really isn't much to do, so we play games and other things to pass the time. The problem is that we get too caught up and actual work gets in the way. Total bummer.
• People freak out over remote desktop - They think it's really cool, and probably a little creepy, that we can log in to their session from our office.
• We use Exchange - I though how he added the guy's mailbox and deleted his email was hilarious. We never do this, we have some ethics, but it's definitely possible.

I'm not sure how much more I should go on since my name is all over this blog and anyone can read it. So I'll leave you with a photo I took of my cube a while back: